MASK QUESTIONS:

Q. Do these masks fit kids? 

A. Our masks can fit kids over 7, however, we recommend them more for adults.

Q. Can I wear these over my N95 or another surgical style mask? 

A. Yes, many of our customers do this and are happy with the results but it can be snug.

Q. How can I clean these masks?

A. The masks can be machine washed and dried.                                                                          

SHIPPING

Q. When will the masks ship? 

A. Normally, all mask orders are custom made on-demand and will be available to ship in 5-7 business days. 
DUE TO THE RESTRICTIONS IMPOSED ON the HEALTH and SAFTEY of OUR WORKERS in LOS ANGELES, CA at OUR ON_DEMAND FACTORY's PRODUCTION BANDWIDTH IS LIMITED. PLEASE ALLOW UP TO 1 MONTH FOR DELIVERY FOR ORDERS. OUR PRODUCTION TEAM IS WORKING AS QUICKLY AND SAFELY AS POSSIBLE. ALL ORDERS WILL BE FULFILLED IN TIME. 

Q. Where do the masks ship from?

A. The masks are produced and shipped directly from Los Angeles, California, USA 

Q. Why does it take so long to ship? 

A. Because of high demand and employee safety, it will take longer for orders to be fulfilled.

Q. Why didn't I receive my entire order?

A. In order to ship items as quickly as possible, we may have to split your order. Don't worry, your other items will arrive in an additional shipment as soon as possible.                                                   

CUSTOMER SUPPORT

Q. How can I contact you with a question or issue?

A. You can reach our customer support team here:  info@getdownart.com